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Are all The Granola Goat products vegan and cruelty free? How do you know your suppliers aren’t testing on animals?

YES! All of our products are certified vegan AND cruelty free by PETA. We are also certified cruelty free by the Leaping Bunny program. We care about this deeply and if we cannot verify our suppliers are cruelty free via their own literature, we contact them to make sure.


Where do you get your ingredients?

We source from major companies as well as small and indie businesses when possible. We love to buy directly from the farm, producer, or maker but if we must purchase through a distributor, we choose companies who have a reputation to protect. In fact, the organic chia seed oil and the organic sea buckthorn oil we use in our serums are both sold as supplements. So is the organic rose petal powder and organic orange peel we use in our masks and cleansers (we don't recommend eating our skincare). All of the essential oils we use are grown without pesticides, synthetic chemicals, herbicides, gmo's, harmful chemicals or fertilizers. We will never purchase cheap products from suspect suppliers, no matter what their claims are. Saving a dime is not worth putting old or adulterated ingredients in our bottle and on your skin. We want you to be healthier, and safer when it comes to your beauty choices.


Are your products recommended for sensitive skin?

Oh yes. You might find that the culprit behind the burning and itching your face feels when using certain products is the preservative. Products containing water must be preserved to inhibit bacterial growth. If you have sensitive skin, you might just need to avoid preservatives.


Do your products contain fragrances? What about parabens? Preservatives?

No, no, and no. The lovely scents in our products are from pure essential oils and the natural scent of the plant ingredients used. Nothing synthetic is ever used. We also do not use ANY solvent extracted anything. In the world of essential oils, you have to watch for things like vanilla, rose, and other absolutes being extracted with solvents, but this is something we pay attention to. We are all about the whole plant, so in addition to the actual plants in our face masks, the plants in our oils have also been cleanly produced (those solvents don't just disappear when we're done with them). There are also no parabens in our ingredients or in our finished products. We don’t like preservatives, so we avoid water. It’s that easy to get around using them, which is why we offer serums and not creams, and sell our face masks dry.

What kind of quality can I expect from your ingredients?

We don't buy cheap ingredients, and if it is practical financially, we will buy organic every time. If it is not practical, we will measure the pros and cons and then decide if we even want to use that ingredient at all. For example, lavender is naturally bug resistant. It does not require pesticides to grow, so we don't buy the organic version, which would raise the product cost. However, roses are more vulnerable, so we pay extra for the organic roses petals because we truly believe this is a scenario that's worth it. Currently the only oil we use in our serums that is conventionally grown is red raspberry seed oil. Our source has recently begun pressing USDA certified organic raspberry seed oil, but the price is considerably higher. We know that the berry takes the brunt of the pesticide, leaving the seeds with little contact, but we hope to offer both conventional and organic in the future.


Your ingredient lists are pretty short. Why don’t you put more stuff in your stuff?

Keeping it simple is kind of our thing. We believe in getting the full benefit from few as opposed to minimal benefit from many. If you want to go crazy and get lots of ingredients at once, mix some of our products. It’s not unheard of for us to sport a face mask that was mixed with the last little bit of three different jars. Our serums play well together if you want to mix them, and we even love to combine a little makeup removing oil with serum for a nice oil cleanse.

Are all the ingredients listed in the product descriptions?

Absolutely! There are no hidden ingredients, no undisclosed use of solvents like hexane (because we don't use solvent extracted oils at all), no preservatives, and nothing disguised.


What if I don’t like it?

We don’t think that’s going to happen. So we don’t have a problem with giving you our 100% satisfaction guarantee. If you don’t like one of your products, contact us. We are happy to refund or replace items you don’t like. Seriously.


Is your company zero waste?

We’re close. We have very little waste, but we can’t claim zero just yet. We do recycle shipping supplies, so if you ever get any bubble wrap in a package, we didn’t buy it, we’re just trying to not throw it away. Our packing tape is either paper or it's plant derived. Both are renewable, and biodegradable - even the clear stuff (seriously!). We request compostable shipping materials in our packages from our suppliers. All of our containers are glass with recyclable plastic lids. When we pretty up our packages for shipment it’s with paper – tissue paper (which is made from recycled paper), and paper labels - as well as padding made from cellulose wadding (100% recycled) or bubble(ish) wrap made from recycled corrugated cardboard. And we try to go easy on all the literature we shove into our boxes, but what we do send out – also paper. We spring for recycled paper literature and water or soy based inks whenever possible. Our USPS supplied boxes and envelopes are made from recycled products and are recyclable themselves. Please recycle, compost, and reuse everything you can.


I’m a beauty blogger. Do you do collaborations?

Yes, but not very often. We get a lot of request for free products and we would grant every one if we could – we just aren’t a big enough company to do that yet. If you are a beauty blogger in our target audience, we might be interested in sending you products to review. If you are not in our target audience, are not in the US, or don’t have many social media followers, we will offer you a discount to try and review our products. Our target audience includes vegan and cruelty free beauty lovers, minimalistic ingredient fans, natural and organic skin care lovers, and health conscious folks. A great Instagram feed goes a long way, too.


I want to be a stockist. How do I get started?

We are still growing and developing products at The Granola Goat, so we're not currently seeking stockists. However, if you have a spa or small boutique you think might be a great fit for us, let us know! We're always open to new ideas and if it's a good fit, we will certainly consider a relationship. Drop shipment is not available at wholesale prices and currently we can only accept stockists in the United States.


If there is anything not covered here, please contact us.